Nearly every time I check the new topics on this forum I see someone with a building, npm, add platform or a simmelar problem. I think it comes mostly from new User that don’t search first for a solution on their own, don’t read the error Message or provide us with literally no error message or not enough information to find a solution.
I have 3 ideas how we can help these people quicker and get less of these common error topics:
- Make a guide with the common problems and solving approaches for them and when it don’t solves the error there should be a reminder for the user on how to include the required information to help them. (like
ionic info) [easy]
- The first idea[easy] in steps with questions and the solution as “hide details” like that:
Does your problem appear after an update?
Which kind of update
ionic cli update
reinstalling your node modules can help:
try removing your
node_modules folder and do
node version upgrade
Ionic might not work on the newest versions of node, please use the LTS release instead.
(The cordova problem with the new gradle)
Do you have problems adding the android platform?
Do you have problems adding the iOS platform?
- Third idea[rather difficult - requires custom discourse plugin or seperate webapp]: make an assistant that askes this questions. the assistant could pop up on a seperate button called like
New & having a problem?(I’m not good at naming things)
If the problem is not solved via the questions the user gets a dialog that tell them what to include in there topic.
I’m looking forward to hear your feedback, citism and own additions for this idea.