Hey everyone - I was looking for some advice on how I can identify and fix bugs and crashes that are only occurring on certain android devices.
I have around 200 users on my iOS version of my app and everything is fine, no crashes.
Now I’m beta testing android but some users are reporting crashes, though everything works fine on Pixel simulator and Nexus 5X simulators.
My app is supposed to be landscape only, for example, and one user with an S7 Edge said the phone attempted to rotate portrait when they held it upright and it crashed, something that doesn’t happen on my simulations.
Does anyone have any advice on how to track down and fix bugs on all of these different android devices, each with their android build different from stock android? I’m totally lost since iOS is so much more controlled and running on one device basically means it will work on any device…
Edit: I’m now having one user with the S7E report the crashes described in the post but the app is running fine on an S7, both running the same Android 7.1 (and I assume touchwiz?)
I’m way over my head in trying to figure out why it’s crashing on the S7E but running OK on the S7…
Are android users used to apps having issues related to all of the different manufacturer skins of android?