I have a screen shot from a user that looks pretty bad and quite different to what I would expect.
It is from a Samsung S20. I looked up the specs here:
And created an emulator in AVD. See attached image.
However the screen looks completely different than the users. The font size other too.
Both my emulator and using chrome device toolbar mobile mode at 360x800 it looks as expected but the users device looks like a very low resolution.
I can only replicate this if I set the resolution in chrome to 270x545.