Email Password Reset in Ionic


I am trying to use the Ionic Auth service to reset passwords through my app by designing my own forms (not using Ionic’s hosted reset form) as described here:

Here is some source code showing how I request the password reset:

sendReset() {
    this.auth.requestPasswordReset(this.emailAddress).then( (res)=> {
      //On success
      this.resetInProgress = true;

      //Pop some toast
      let toast = this.toastCtrl.create({
        message: 'A password reset email has been sent.  Check your inbox!',
        duration: 3000
    }, (rej)=> {
      //Pop some toast
      let toast = this.toastCtrl.create({
        message: 'There was a problem resetting your password.  Please try again!',
        duration: 3000

      console.log('Error resetting password: ', rej);


In the above snippet, this.emailAddress is a string formatted as a valid email address. When a user requests a password reset, they do get an email sent from Ionic, but it looks like this:

This email gets sent to an email address even though I know a user has been created with this email address using the Auth service. Has anybody else run into this? Are there any additional steps needed to get this to work? I followed the Ionic docs exactly and am not sure what I’m missing. I have searched for similar questions and all of them are irrelevant or are different in some way. Here is my ionic info:

global packages:

    @ionic/cli-utils : 1.5.0
    Cordova CLI      : 7.0.1
    Ionic CLI        : 3.5.0

local packages:

    @ionic/app-scripts              : 2.0.2
    @ionic/cli-plugin-cordova       : 1.4.1
    @ionic/cli-plugin-ionic-angular : 1.3.2
    Cordova Platforms               : none
    Ionic Framework                 : ionic-angular 3.5.3


    Node       : v6.11.1
    OS         : macOS Sierra
    Xcode      : Xcode 8.3.3 Build version 8E3004b
    ios-deploy : not installed
    ios-sim    : not installed
    npm        : 3.10.10

Any help appreciated, thanks!