Ionic Pro, Ionic v1: not loading my signed key

I have my app created on ionic pro and I have my local version signed. I tried uploading the signed file into the certificate I created on ionic pro but it keeps showing error: unsable to create crediential, check the consol for more info. Please i need help with this. Is there something I am doing wrong?

Ionic Pro is a hosted and closed source service, so there is not much we, the community, can help you with, sorry. Check these:

You can - and should - contact support at

Thank you @Sujan12 for the information