Ionic Pro: Ionic package - Android APK not working

So I have an Ionic Pro account, and I have pushed up a build of my Ionic application, which at least works on my local machine (haven’t been able to try it out on an emulator yet).

I have then used the Ionic Package tool to generate an APK so that I can install the app onto my Android device. The package tool built an APK successfully.

However, on launching the app I simply get a dialog box which says,

Application Error



Any ideas why I’m getting this error? Or perhaps any ideas on how best to diagnose this error?

What is your ionic info output?

Ionic Pro is a hosted and closed source service, so there is not much we, the community, can help you with. There is a FAQ and common/known issues at You can - and should - contact support at

Output from Ionic info is below:

cli packages: (C:\Users\ciara\AppData\Roaming\npm\node_modules)

@ionic/cli-utils  : 1.9.2
ionic (Ionic CLI) : 3.9.2

global packages:

Cordova CLI : 7.0.1

local packages:

@ionic/app-scripts : 2.1.4
Cordova Platforms  : android 6.2.3
Ionic Framework    : ionic-angular 3.6.1


Android SDK Tools : 25.2.3
Node              : v6.10.3
npm               : 3.10.10
OS                : Windows 10


That looks fine.

Can you post the complete build output?

(Have you contacted support already? I am not very confident we can fix this here…)