Ionic Pro: Ionic package - Android APK not working

So I have an Ionic Pro account, and I have pushed up a build of my Ionic application, which at least works on my local machine (haven’t been able to try it out on an emulator yet).

I have then used the Ionic Package tool to generate an APK so that I can install the app onto my Android device. The package tool built an APK successfully.

However, on launching the app I simply get a dialog box which says,

Application Error

net: FILE_ERR_FILE_NOT_FOUND

(file:///android_asset/www/index/html)

Any ideas why I’m getting this error? Or perhaps any ideas on how best to diagnose this error?

What is your ionic info output?

Ionic Pro is a hosted and closed source service, so there is not much we, the community, can help you with. There is a FAQ and common/known issues at https://ionic.zendesk.com/hc/en-us/sections/115003254647-FAQ-Common-Issues You can - and should - contact support at http://ionicframework.com/support#support

Output from Ionic info is below:

cli packages: (C:\Users\ciara\AppData\Roaming\npm\node_modules)

@ionic/cli-utils  : 1.9.2
ionic (Ionic CLI) : 3.9.2

global packages:

Cordova CLI : 7.0.1

local packages:

@ionic/app-scripts : 2.1.4
Cordova Platforms  : android 6.2.3
Ionic Framework    : ionic-angular 3.6.1

System:

Android SDK Tools : 25.2.3
Node              : v6.10.3
npm               : 3.10.10
OS                : Windows 10

Thanks

That looks fine.

Can you post the complete build output?

(Have you contacted support already? I am not very confident we can fix this here…)