Splashscreen problem

Hi all,

i have a big problem and I don’t know where is it.

What I have doing:

  1. ionic cordova run ios --livereload -> The app works fine
  2. ionic cordova build iOS --prod --release
  3. xcode running on my device -> The app works perfect
  4. xcode Archive an submit to apple
  5. put the App to the TestFlight, and test the App on my devices. All works fine.
  6. Now App to reviewing for the apple store.
  7. 8 hours later the app is online in App Store.

I update all my devices with the new Version and on all devices works perfect. But on other devices (my friends) the App load the splashscreen and than nothing.

So I connect the same build (it ist online in AppStore) with TestFlight and take some testers (friends). Now the App is in Betareview of apple. After few hours I get some information from apple.

“We discovered one or more bugs in your app when reviewed on iPad running iOS 11.4.1 on Wi-Fi.
Specifically, we were unable to view any content in app since the splash screen is displayed indefinitely after launch.”

Does anyone have this problem and can tell me where can I search?

Best regards

cli packages: (/usr/local/lib/node_modules)

@ionic/cli-utils  : 1.19.2
ionic (Ionic CLI) : 3.20.0

global packages:

cordova (Cordova CLI) : 8.0.0

local packages:

@ionic/app-scripts : 3.1.8
Cordova Platforms  : android 7.0.0 ios 4.5.4
Ionic Framework    : ionic-angular 3.9.2


Android SDK Tools : 26.1.1
ios-deploy        : 1.9.2
Node              : v8.9.4
npm               : 5.6.0
OS                : macOS High Sierra
Xcode             : Xcode 9.4.1 Build version 9F2000

ordova-plugin-add-swift-support 1.7.1 “AddSwiftSupport”
cordova-plugin-contacts 3.0.1 “Contacts”
cordova-plugin-device 2.0.1 “Device”
cordova-plugin-geolocation 4.0.1 “Geolocation”
cordova-plugin-inappbrowser 2.0.2 “InAppBrowser”
cordova-plugin-ionic-keyboard 2.0.5 “cordova-plugin-ionic-keyboard”
cordova-plugin-ionic-webview 1.1.19 “cordova-plugin-ionic-webview”
cordova-plugin-nativegeocoder 3.1.1 “NativeGeocoder”
cordova-plugin-splashscreen 5.0.2 “Splashscreen”
cordova-plugin-whitelist 1.3.3 “Whitelist”
mx.ferreyra.callnumber 0.0.2 “Cordova Call Number Plugin”

Hi @tordeu. Did you found any solution?? I am also facing the same issue.


my solution, I have update ionic (from ionic (Ionic CLI) : 3.20.0 to 4.1.1) and the Cordova plugin statusbar


ionic (Ionic CLI) : 4.1.1 (/usr/local/lib/node_modules/ionic)
Ionic Framework : ionic-angular 3.9.2
@ionic/app-scripts : 3.1.8

npm install --save @ionic-native/status-bar

and than, works fine.

Thanks for the quick reply @tordeu. I will try your solution today.

For me i have to uninstall headercolor plugin. Seems like it was the problem.