Ionic stuck at splash screen for for 0.1% of users (android)

Capacitor
1

i already release my app on play store and app store, but for some reason, some android device stuck at splash screen when opening the app, but it work well with ios devices, i already test with my android phone (redmi 10, 6A and others android device) it also working fine. i received this issue by looking at comment received on play store review . most the issue arise on Honor and latest android phone , any idea how to fix this issue ? , i suspect this issue related to webview

this is my ionic info:

Ionic:

   Ionic CLI                     : 6.17.1 (/usr/local/lib/node_modules/@ionic/cli)
   Ionic Framework               : @ionic/angular 5.5.4
   @angular-devkit/build-angular : 0.1101.4
   @angular-devkit/schematics    : 11.1.4
   @angular/cli                  : 11.1.4
   @ionic/angular-toolkit        : 3.1.0

Capacitor:

   Capacitor CLI      : 2.4.6
   @capacitor/android : 2.4.6
   @capacitor/core    : 2.4.6
   @capacitor/ios     : 2.4.6

Cordova:

   Cordova CLI       : not installed
   Cordova Platforms : not available
   Cordova Plugins   : not available

Utility:

   cordova-res                          : not installed globally
   native-run (update available: 1.6.0) : 1.5.0

System:

   NodeJS : v14.18.1 (/usr/local/bin/node)
   npm    : 6.14.15
   OS     : macOS Monterey
   Xcode  : Xcode 13.4.1 Build version 13F100