Ionic Crashing On Samsung

Ionic Framework ionic-v3
#1

I have developed a deals app using ionic that seems to work on all modern phones except Samsung S models.
The app has a CMS that allows store owners to add and change deals dynamically and customers can the click the deal allowing a qr scanner to pop up and scan the deal in store.
This is not an android issue as the same version works as long as the phone is not a Samsung.
I am using Ionic http, and believe I have CORS set up correctly.
However the app crashes when opened.
I have tried in Chrome but it only occurs in production on some phones.
If anyone has experienced Samsung specific issues with ionic I would love to get to the bottom of this.

Plugins

“cordova-sqlite-storage”: {},
“ionic-plugin-keyboard”: {},
“cordova-plugin-whitelist”: {},
“cordova-plugin-device”: {},
“cordova-plugin-splashscreen”: {},
“cordova-plugin-ionic-webview”: {},
“cordova-plugin-dialogs”: {},
“cordova-plugin-qrscanner”: {},
“cordova-plugin-android-permissions”: {},
“cordova-plugin-inappbrowser”: {},
“cordova-plugin-facebook4”: {}, //edited for confidentiality
"cordova-plugin-statusbar": {}

Ionic Info Output

cli packages: (/usr/local/lib/node_modules)

@ionic/cli-utils : 1.19.0
ionic (Ionic CLI) : 3.19.0

global packages:

cordova (Cordova CLI) : 7.1.0

local packages:

@ionic/app-scripts : 3.1.8
Cordova Platforms  : ios 4.5.4
Ionic Framework    : ionic-angular 3.9.2

System:

ios-deploy : 1.9.2
Node       : v8.9.3
npm        : 2.15.12
OS         : macOS High Sierra
Xcode      : Xcode 9.2 Build version 9C40b

Misc:

backend : pro
#2

Can you provide more Information?
What is your app roughly about(category)?
Used Plugins?
ionic info output?
size?
Already tried to debug with chrome?

#3

Sorry to be vague, I’ve added more details

#4

…what are the logs from the samsung phone when it crashes? There’s no other good way for anyone to know.

#5

That’s the problem we can’t seem to get any logs

#6

Why? That’s your first problem, any phone connected and in debug mode should be logging absolutely everything out to logcat. I can’t understand why it wouldn’t. There is no other way to solve this other than showing the logs. I mean you could remove plugins one-by-one…but, logs seems far easier.

1 Like
#7