White screen of death after splash screen

We have an app published on Google Play and at least 5k users around the country have used it. However, in some cases, we’ve had the follow situation:

After the splash screen, a white screen has been shown. Even finishing the app and opening it again. It’s necessary to clean the app’s cache in order to stop showing that white screen.

In our test environment, this issue hasn’t happened and none error messages have been displayed in Chrome Inspect either. Our test devices are:

  • Samsung J7 (Android 6)
  • Asus Zenfone 5 (Android 4.2)
  • Moto G3(Android 5.1)
  • Genymotion Generic Device (Android 5.1 and Android 6)

An interesting fact is after the user using the app by the very first time, this issue starts happening.

Any help will be useful. Thanks in advance.

Anybody with the same issue?

I have the same problem.