Notification Push users disappeared

Hi, a few days ago a customer of my business called me by telephone telling me that his app didn’t send notifications, he had a problem with push notifications, now I have reviewed in apps.ionic.io and all the users that were registered to send notifications have dissapeared, anyone can tell me why? :S Has the API changed? Now the home page note me this “Before you can send push notifications, you’ll need to create a security profile with iOS or Android credentials”

Greetings.

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