# Ionic $ionicUser service problem

**URL:** <https://forum.ionicframework.com/t/ionic-ionicuser-service-problem/33111>\
**Category:** ionic-v1\
**Created:** [September 24, 2015, 9:05am UTC](https://forum.ionicframework.com/t/ionic-ionicuser-service-problem/33111 "2015-09-24T09:05:58Z")\
**Posts on this page:** 2\
**Page:** 1

<div class="post-metadata">

**Author:** ![nmdia](https://sea1.discourse-cdn.com/ionicframework/user_avatar/forum.ionicframework.com/nmdia/32/98878_2.png) [@nmdia](https://forum.ionicframework.com/u/nmdia)\
**Post date:** [September 24, 2015, 9:05am UTC](https://forum.ionicframework.com/t/ionic-ionicuser-service-problem/33111/1 "2015-09-24T09:05:58Z")

</div>

Hi everyone

I’m using Ionic $ionicUser service to identify a new user in order to use push notifications, track analytics etc.  
In browser everything works perfect, so new user gets identify, and I’m able to see it on [https://apps.ionic.io/app/MY\_APP\_ID/users/list](https://apps.ionic.io/app/MY_APP_ID/users/list) page.

However, when I install the app on android device $ionicUser service is not able to identify the user and http request ( which is performed when the $ionicUser.identify(user) gets executed) returns 404.  
Request payload looks good, the same format as in browser, just with different data.

Here’s my code:

function identifyUser () {  
$[log.info](http://log.info)(‘Ionic User: Identifying with Ionic User service’);

```
  var user = $ionicUser.get();
  if(!user.user_id) {
    // Set your user_id here, or generate a random one.
    user.user_id = $ionicUser.generateGUID();
  };

  $log.info('User object: ', user);

  // Add some metadata to your user object.
  angular.extend(user, {
    name: 'Ionitron',
    bio: 'I come from planet Ion'
  });

  // Identify your user with the Ionic User Service
  $ionicUser.identify(user).then(function(){
    $log.info('Identified user ' + user.name + '\n ID ' + user.user_id);
    alert('Identified user ' + user.name + '\n ID ' + user.user_id);
  }, function(error) {
    $log.info(error);
  });
};

```

Any idea?

---

<div class="post-metadata">

**Author:** ![nmdia](https://sea1.discourse-cdn.com/ionicframework/user_avatar/forum.ionicframework.com/nmdia/32/98878_2.png) [@nmdia](https://forum.ionicframework.com/u/nmdia)\
**Post date:** [September 25, 2015, 7:33am UTC](https://forum.ionicframework.com/t/ionic-ionicuser-service-problem/33111/2 "2015-09-25T07:33:04Z")

</div>

I figured it out.

I was missing cordova whitelist plugin which blocks/allows http requests (inter alia) from your app.  
After downloading the plugin I had to add “” tag in config.xml file to allow all http requests from the app.