Android app update not always working

Hi,

I posted this in Ionic Framework last week but I’m not sure if it is a Capacitor issue or not. Apologies for duplication. I’ll try to delete the Ionic Framework post. We’re developing using using Ionic 8, Capacitor 6, Angular 18

From a few app updates ago our app doesn’t always show the latest UI on Android devices. The version number in Google Play shows as the latest version but the UI definitely isn’t. New features are not there in the app on the device.

My app, along with about 50% of Android app users are not seeing this issue. For the others, Google Play is showing an app update is available. When they carry out the update the version number updates but the actual app features and UI do not. The issue isn’t affecting iOS or Web.

Google Play Console support have been looking into this but cannot find any issues.

I’m getting nowhere fast. Has anyone else experienced this issue, or, does anyone have any ideas as to what might be causing this?