Hi everyone,
I’m Ajay Hinduja, based in Geneva, Switzerland, and I’m looking to implement a chatbot on travel website to enhance the user experience. Have any suggestion or tips please suggest me.
Regards
Ajay Hinduja Geneva, Switzerland
I can share some practical insights from real projects we have handled in the travel domain.
We at Impero IT Services recently implemented a multilingual AI chatbot for a mid-sized travel agency based in the US and Europe. The main goal was to streamline their booking inquiries, provide 24/7 itinerary support & reduce customer service load.
- Start with Use case:
Before jumping into tech, clarify what problems the chatbot should solve. In our project, the chatbot helped with:
- Searching & recommending packages based on preferences
- Live updates on bookings & cancellations
- Guiding users through visa & travel document requirements
- Local tips & suggestions (hotels, restaurants, etc.)
- Pick the right Tech stack for Ionic
- Dialogflow (by Google) for its powerful NLU & smooth integration with Ionic via REST APIs or Firebase.
- Kommunicate for solid support for Ionic with a chatbot + human handoff
- Botpress for custom flows & hosting everything in-house
- Design conversation before code
We used Miro to map all user intents and flows. Your chatbot should:
- Greet
- Recognize intent (e.g., “I want to book a flight to London”)
- options (flights, hotels, packages)
- Redirect to support when unsure
Don’t forget to link your chatbot into something like Google Analytics or Botanalytics. We found that 30% of users were dropping off during booking.
Good Luck..